Purchase of domestic, international and foreign airline tickets, international and foreign railway, bus and ferry tickets, and passport visa services

As a result of the resolution of the tender procedure no. POUZ-361/123/2023/DZP, the University of Warsaw concluded an agreement no. POUZ 362-123/2023/DZP with WhyNotTravel Załoga Nasternak sp.k., pursuant to Art. 132 of the Act of 11^th September 2019 – Public Procurement Law (Prawo zamówień publicznych).

The agreement is valid from 18^th December 2023 to 18^th December 2025 or until the amount specified in the agreement is exhausted. From 18^th December 2023, purchase of all types of tickets included in the agreement shall only be made via Why not TRAVEL. As of 18^th December 2023, the rules set out in the letter of the Vice-Rector for Cooperation and Human Resources no. PRSG/156/2023 of 12^th September 2023 are no longer applicable. It is not possible to purchase a ticket through the International Relations Office or individually.

Pursuant to § 6 section 3 of the agreement with Why not TRAVEL, the transaction fees are as follows:

• 37,00 PLN gross – commission, cost of issuing and delivering a ticket;
• 77,00 PLN gross for visa service – if visa service in the only service provided by the travel agent (the fee does not apply in the case of purchasing a ticket with a visa)

IMPORTANT! The travel agent will charge fees in accordance with the fee table for all other services not covered by the agreement. The agreement does not cover the purchase of domestic bus and train tickets.

1. Why not TRAVEL agency is open from Monday to Friday from 8 am to 6 pm and on Saturday from 10 am to 2 pm, public holidays excluded.
2. Inquiries should be sent directly to Why not TRAVEL – the travel agent is obliged to provide an offer within 3 hours of receiving the inquiry, taking into account the above service hours.
   • Airline Tickets Department:
     1. Email address: uw@whynottravel.pl
     2. Telephone contact: (+48) 22 465 91 78, 22 465 91 85, 22 465 91 86, 22 100 56 67, 22 355 28 22;
   • Passenger Logistics Department – bus, train and ferry tickets, visa service:
     1. Email address: uw@whynottravel.pl
     2. Telephone contact: (+48) 17 230 68 50, 22 465 91 89;
   • On Saturday – after sending an email to the travel agent, please contact WNT by phone: +48 570 055 600
   • Emergency contact – shall only be used in urgent situations requiring an instant booking or change of the travel plan. Standard inquiries made outside service hours will be subject to a fee in accordance with the fee table.
3. The purchase will be made only on the basis of a filled out and signed Purchase Order. Purchase Orders not signed by the head of the unit and the finance manager or the person responsible for financial matters will not be processed.
   The following Purchase Order forms apply:

• Ticket Purchase Order
• Ticket Purchase Order – low-cost airline
• Travel Application (wniosek wyjazdowy) shall not be sent to WNT

4. An invoice will be issued to the University of Warsaw only in the case of payment by bank transfer from a bank account belonging to the University.
5. Airline tickets may be purchased outside Why not TRAVEL only if the price difference is greater than 3% in relation to the offer provided by WNT, after obtaining the consent of the International Relations Office – please check how to request the consent.
6. Any comments or reservations regarding the services provided by the travel agency based on the tender agreement, shall be submitted to the Coordinator at IRO: Mr Ireneusz Grejcz, email: ireneusz.grejcz@adm.uw.edu.pl, phone 22 55 24 008.

Special promotions

Why not TRAVEL is not able to purchase tickets at prices offered by airlines in special promotions. These promotions require entering a discount code when booking (e.g. Valentine’s Day, Women’s Day) and are available only to individual customers on the carrier’s website.

Visa service

The visa service concerns obtaining visas with the obligation to submit documents to a consular office or a visa centre. It does not apply to visas obtained electronically (e-visa) or at the point of crossing the border of a given country.

Why not TRAVEL
Registered office: WhyNotTravel Załoga Nasternak sp.k.
Kielnarowa 108 A

36-020 Tyczyn

Warsaw Branch:
Łucka 15, 00-842 Warszawa
Monday – Friday from 8 am to 6 pm, Saturday from 10 am to 2 pm

Emergency telephone number is available every day from 6 pm to 8 am: +48 570 055 600, and on Saturdays within the service hours indicated above.